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White Horse Vapor Help Center

If you&#x2019;ve received an incorrect product, please take a picture of the product(s) you&#x2019;ve received, as well as the original packaging, file your return <a href="https://vapewh.com/apps/return_prime" rel="noopener noreferrer" target="_blank">here</a> on our website within 10 days of order delivery. Do not open or give away the incorrect products as they will need to be returned to us. Upon review and confirmation, our team will work with you on a resolution.*Please note that we will NOT be able to assist you with a return/exchange if you open or give away any incorrect items received.

If you’ve received an incorrect product, please take a picture of the product(s) you’ve received, as well as the original packaging, file your return here on our website within 10 days of order delivery. Do not open or give away the incorrect product

I got the wrong product shipped to me.

Shipping & Returns

Can I request to not sign for the package?

Can I ship the products to a different address?

Do we ship on holidays?

Do we ship on the weekends?

Do you ship internationally?

How do I check my tracking code? | What does my tracking code status mean?

How do I check the status of my order?

What does speedy handling mean, and how long does it take?

How long does it take to process my order before it ships?

How long is standard shipping?

My package says delivered, but I never got it?

My product says it was shipped and I didn’t receive a tracking number?

Returns & Exchange Policy

Shipment cut off times?

Is my product defective? | I need a replacement part? | My device won’t charge?

My product is defective or broken, can I get a refund?

Troubleshooting

Wholesale

How long is the verification process?

How old do I have to be to purchase products?

I changed my name, do I need to re-verify my account?

I moved, do I need to re-verify my account?

Is it legal in my state to buy vape devices or products?

What are valid forms of identification?

What to do if my ID failed verification

Why does my package require a signature?

ID Verification

Can I cancel my order for a refund?

Can I change my order? | I ordered the wrong flavor, can I change it?

I submitted the wrong address, can I change it?

Cancellation policy

Change or Cancel Order

I got the wrong product shipped to me.Updated 2 months ago