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White Horse Vapor Help Center

<p>If you&#x2019;re uncertain about the rules and regulations on vaping/e-cigarette products in your jurisdiction, please follow the link <a href="https://casaa.org/get-involved/state-locator/">here</a> to learn more about what products are legal and illegal in your area.</p>

If you’re uncertain about the rules and regulations on vaping/e-cigarette products in your jurisdiction, please follow the link here to learn more about what products are legal and illegal in your area.

Is it legal in my state to buy vape devices or products?

ID Verification

Can I request to not sign for the package?

Can I ship the products to a different address?

Do we ship on holidays?

Do we ship on the weekends?

Do you ship internationally?

How do I check my tracking code? | What does my tracking code status mean?

How do I check the status of my order?

What does speedy handling mean, and how long does it take?

How long does it take to process my order before it ships?

How long is standard shipping?

I got the wrong product shipped to me.

My package says delivered, but I never got it?

My product says it was shipped and I didn’t receive a tracking number?

Returns & Exchange Policy

Shipment cut off times?

Shipping & Returns

Is my product defective? | I need a replacement part? | My device won’t charge?

My product is defective or broken, can I get a refund?

Troubleshooting

Wholesale

How long is the verification process?

How old do I have to be to purchase products?

I changed my name, do I need to re-verify my account?

I moved, do I need to re-verify my account?

What are valid forms of identification?

What to do if my ID failed verification

Why does my package require a signature?

Can I cancel my order for a refund?

Can I change my order? | I ordered the wrong flavor, can I change it?

I submitted the wrong address, can I change it?

Cancellation policy

Change or Cancel Order

Is it legal in my state to buy vape devices or products?Updated a year ago