My product is defective or broken, can I get a refund?Updated 6 months ago

We offer gift cards for broken products within 10 days of purchase.

We may also offer a replacement for your defective product(s) in certain situations.

*Please note White Horse Vapor does not issue refunds for damaged, defective, or missing items.

If you have received a broken or damaged item, please take a photo or video of it and send it to [email protected]. In your email, please use the subject "Damaged or Defective Item," and please include the following:

Your Name:

Order Number:

Email to place the order:

Description of Problem:

Please inspect your items immediately upon arrival. We are only able to offer gift cards or replacements for broken products within 10 days of delivery.

If you do not submit a video or photo of the defective product, we will be unable to troubleshoot/compensate you.

If you do not provide a photo of what you've received in your order (not your order form), we will be unable to assist you.