White Horse Vapor Help Center logo
White Horse Vapor Help Center logo

All articles

Troubleshooting

How to fix products and confirm defective devices.

Is my product defective? | I need a replacement part? | My device won’t charge?

If your product is still firing after you pull, won’t charge, is lighting up when it shouldn’t be, or won’t pull at all, take a video of it and send it to [email protected].

My product is defective or broken, can I get a refund?

We do offer refunds / store credit for broken products within 10 days of purchase.